Check the payee name on the deposit page against your verified name
The deposit page shows a payee name. If it does not match the name on your verified account, the transfer can bounce or stall in the channel.
Before sending, line up the payee name shown on the deposit page with your verified account name, character by character.
Key points
Read the payee field
Open the deposit or buy page and find the payee name field. Read every character, including whether there are spaces or mixed scripts.
Compare with your verified profile
Open the identity verification page and place the document name next to the payee name. Word order and character count should match.
Watch for third-party payees
Some channels route through a third-party company name rather than the platform name. The page usually notes this, and the name to check is the one shown that day.
Stop when names differ
If the payee name and your verified name do not match, pause, switch to another channel listed on the page, or confirm through the platform's official channel instead of guessing.
Common questions
The payee on the deposit page is not me. Is this a fake page?
Not necessarily. Some channels use a third-party payee, which the page states that day. Check the payee field on the deposit page against your verified name, then against the channel notes in the platform's announcement.
Can I change my name after verifying on an exchange?
The verified name is normally tied to your document, so changes go through the platform's identity change process. Check whether the verification page shows an edit entry; if there is none, self-service changes are not supported.
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Sources：The payee name field on the deposit page and the name on the account verification page · Open the deposit page and note the payee name, then open the verification page and read your name; compare the two character by character and switch channels or ask official support if they differ. · Checked on 2026-09-23
Risk and disclosure
Risk warning: crypto assets are volatile and you can lose the whole amount, and a transfer can still be delayed or fail because of the rail, the bank or a compliance check. This page organises information and helps you check a baseline. It is not investment advice and promises no return.
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