Crypto deposit and withdrawal FAQ
One note each working day: where a baseline lives, what a term means, or where a transfer fails, each with the date it was checked.
Note date 2026-10-31
2026-10-31
deposit fee rows vs the record, check line by lineThe deposit page lists fee rows and an estimate; after paying, compare each row against the deposit record entry.2026-10-30
buy page fee preview vs confirm sheet, check each rowThe fee preview on the buy page and the confirm sheet often show different rows; compare them line by line before you submit.2026-10-29
before the p2p payment window starts, check three fieldsOnce a p2p order opens its payment window, match the counterparty name, payout account and payment method on the order page before sending anything.2026-10-28
card buy page payee vs name on card, check itThe payee name on the buy page, the cardholder name on your card, and your KYC name should match; if not, pause before paying.2026-10-27
statement payee vs withdraw page name, check itBefore a withdraw, put the bank statement payee name, the name typed on the withdraw page and the KYC name side by side and compare them letter by letter.2026-10-26
withdraw name vs kyc name, check letter by letterThe payout name on the withdraw page must match your KYC name exactly, including spaces and rare characters. Put both on one screen and compare.2026-10-25
app store name and official site differ, how to checkThe app name, developer line, and official domain on the store page should all match. If one does not, stop before installing.2026-10-24
network tag and memo fields must match on the deposit pageOne coin can sit on several networks, and the tag or memo only appears on some of them. Compare all four fields before you send.2026-10-23
p2p order page counterparty name, how to check itBefore paying a P2P buy order, the counterparty name, the receiving account name and your own paying account name should all line up.2026-10-22
bank statement payee name vs buy page, check letter by letterAfter paying for a buy order, the payee on your bank statement often differs from the name shown on the order page. Compare the payee field character by character, spaces and brackets included.2026-10-21
three numbers to compare before the buy confirm sheetThe buy page and the confirm sheet each show pair, amount and payment method once. Compare them line by line before tapping confirm.2026-10-20
recheck payout name against kyc name before a withdrawThe easiest miss before a payout is a payee name that does not match the KYC name. Here is one order to compare three places.2026-10-19
deposit fee and estimated arrival rows, how to checkDeposit pages list amount, fee and estimated arrival side by side. Check which way the fee is taken first, then see if the numbers subtract cleanly.2026-10-18
p2p payment window passed but order unchanged, how to checkAfter a P2P order the page shows a payment countdown. Check the order page deadline and status text, not just your phone clock.2026-10-17
bank statement payee name vs buy page, check letter by letterAfter paying for a crypto buy, open the bank statement and compare the payee name, amount and order note with the buy page.2026-10-16
before a bank payout, which payout fields to recheckThe card number, account name and bank name on the payout page must match the bank app detail page, as shown on the day.2026-10-15
deposit shows credited, compare the record row fieldsOnce a deposit shows as credited, check the coin, network and memo fields on the deposit page against the record row instead of trusting the balance alone.2026-10-14
app name changed after install, check the store listingIf the name under the icon does not match the site, do not log in yet. Check the developer name and package ID on the store page before you enter any ID details.2026-10-13
payout bank account name after kyc, how to check itBefore a payout, open the payout page and compare the payee name with your kyc name word by word.2026-10-12
real name check and bank card name mismatch, how to compareVerified name, bank card holder name, and the payee line on the order page should match, compare all three before you move funds.2026-10-11
card buy payee name mismatch, check three placesAfter a card buy, line up the payee name on the bank statement, the order page and your ID name, character by character.2026-10-10
p2p listing payment window and order status, how to checkThe payment window, order status and release terms sit in three places; check each against what the page shows today.2026-10-09
c2c order slip, check order id and payment noteAfter a C2C order, the order id, payment note and payee account must match the same slip, or the other side can hold the order.2026-10-08
TRC20 usdt deposit, how to check address and networkTRC20 is the network name and the address starts with T; both must match. One wrong field can send coins to a stranger.2026-10-07
check the fee preview and the amount that landsA deposit page shows an estimated fee and an estimated arrival amount. Check both against your actual charge record before you confirm anything.2026-10-06
deposit credited, check the ledger entry line by lineOnce a deposit shows as credited, open the ledger entry and compare coin, network and amount against the deposit page.2026-10-05
card buy payee name after the charge and how to check itAfter a card buy, your bank statement often shows a different payee name than the order page. Compare both to confirm where the charge went.2026-10-04
bank statement payee name after a withdrawal and how to check itAfter a withdrawal to your bank card, open the bank statement or credit notice and compare the payee name with the name on your exchange verification page.2026-10-03
withdraw to a bank card, check the name in three placesBefore a bank card withdrawal, compare the payee name on the withdrawal page, your verified name, and the name your bank has on file, character by character.2026-10-02
the payee name on a withdrawal page and the name your bank has on fileBefore a withdrawal reaches your bank card, compare the payee field on the withdrawal page with the name your bank app shows, letter by letter.2026-10-01
the payment method field on a C2C order page and how to check itBuyer and seller may pick different payment methods, so read the order page before you send anything.2026-09-30
card holder name and verified name on a buy pageThe card holder name and the verified account name are the two fields most often mismatched, so compare them letter by letter before paying.2026-09-29
after a P2P order fills, which fields to check before you payOnce a P2P order fills, compare the payee name, amount and payment method on the order page before sending anything.2026-09-28
how to check the network tag and the memo field togetherOn a withdrawal page the network tag and the memo are separate inputs, and one wrong entry means the coins never reach the other account.2026-09-27
the buy confirmation screen and which fields to compare before you tapThe confirmation screen repeats the amount, coin and payment method you just picked, so compare it line by line with the previous page first.2026-09-26
how to check a fee estimate on a deposit pageWhen a deposit page adds a fee or an arrival estimate, first see which coin and network it sits under, then compare it with what the page shows that day.2026-09-25
address and memo on a deposit page and how to check bothSome coins need a memo or tag as well as an address. Filling one field wrong can strand the money in the middle, so check the two fields separately.2026-09-24
Check the coin and the network, not just the tickerOne ticker can have a deposit address on several networks. Matching symbols with mismatched networks usually means the funds are gone.2026-09-23
Check the payee name on the deposit page against your verified nameThe deposit page shows a payee name. If it does not match the name on your verified account, the transfer can bounce or stall in the channel.2026-09-22
Which fields to check on a buy order pageRead the asset, network, counterparty and estimated amount fields on the order page, then match each one to what you meant to buy.2026-09-21
card buy, check cardholder name against account nameBefore a card buy goes through, compare the cardholder name on the pay page with the name on your exchange account. A mismatch can stall the channel review.2026-09-20
bank card buy payee name on the success pageThe merchant name in the bank text and the payee on the order page often differ; check the success page, not the text.2026-09-19
How to check a withdrawal's arrival timeArrival time depends on the exchange, the bank and the rail, and there is no single fixed number.2026-09-18
P2P, C2C and OTC: what the labels meanAll three describe a private fiat-to-crypto trade, but the steps and the risk differ.2026-09-17
A deposit that has not arrived: what to checkMost missing deposits are a rail, address or confirmation problem, not a lost record.2026-09-16
Someone claiming to be support wants a codeAnyone who contacts you first is not support, and a code or seed phrase cannot be taken back.2026-09-15
SEPA, wire transfer and local transferThree names, three clearing paths, and each one prices and settles differently.2026-09-14
Cash-out funds of unclear originIf the money you receive is tied to a case, a bank can freeze first and ask questions later.
Ready when you are
Before moving funds, confirm the arrival baseline, the limit and the fee on the official page.