check the fee preview and the amount that lands
A deposit page shows an estimated fee and an estimated arrival amount. Check both against your actual charge record before you confirm anything.
On the deposit confirmation page, compare the estimated fee and the estimated arrival amount with your actual charge record line by line, and stop if they differ.
Key points
Read the two preview fields
The confirmation page usually shows an estimated fee and an estimated arrival amount. Check whether both are in the same currency, then see if they add up to the amount you typed.
Match the charge record
After paying, open your bank or payment channel record and compare the actual charged amount with the total charge field on the page. A one-cent gap means you should pause and check.
Check the coin and network tag
The coin symbol and network name in the fee preview should match what the top of the deposit page shows, such as USDT followed by TRC20 or ERC20. A wrong network changes the fee.
Find the ledger entry after arrival
Once the deposit lands, find this entry in the asset page ledger and check whether the credited amount equals the estimated arrival on the confirmation page. If not, take a screenshot.
Common questions
What if the fee preview number and the actual charge do not match?
Do not repeat the operation. Put the confirmation page screenshot next to the charge record, see whether the difference comes from a fee or an exchange rate, then contact support with both images.
What if the deposit page shows no fee preview at all?
If the confirmation page has no fee field, go back to the deposit method selection page and look for a small fee note next to that channel. If there is none, go by what the page shows that day and do not estimate.
Keep reading
Sources：The estimated fee and estimated arrival fields on the deposit confirmation page · Open the deposit confirmation page, read the currency and numbers in both fields, then open your bank or payment channel record and compare the actual charge with the page total line by line. · Checked on 2026-10-07
Risk and disclosure
Risk warning: crypto assets are volatile and you can lose the whole amount, and a transfer can still be delayed or fail because of the rail, the bank or a compliance check. This page organises information and helps you check a baseline. It is not investment advice and promises no return.
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