withdraw to a bank card, check the name in three places
Before a bank card withdrawal, compare the payee name on the withdrawal page, your verified name, and the name your bank has on file, character by character.
Before a bank card withdrawal, the payee name on the withdrawal page, your verified name, and the name your bank has on file must match character for character, or hold off.
Key points
Start with the payee field
On the withdrawal page, find the payee name or account name field and read it character by character, watching for spacing and letter case; do not just glance at the first and last letters.
Compare with the verified name
Open the account verification page and place the name on your ID next to the payee field on the withdrawal page; one extra letter or space counts as a mismatch.
Then check the bank record
Open your banking app or online banking account details and look at the name on file; compare it with the withdrawal page payee field, not with a note on a past transfer.
Submit only if all three match
Continue only when all three names match; if any one differs, fix the payee details on the withdrawal page or rebind the bank card instead of submitting to see what happens.
Common questions
The payee name on the withdrawal page is one letter off from my verified name. Can I submit anyway?
No. One letter off counts as a name mismatch; make them match before submitting, or the funds may be returned or held in review.
My bank has my name in English but the withdrawal page shows Chinese. How do I check it?
See whether both sides follow the same spelling rule; if unsure, ask your bank to confirm the exact name on file, then compare it character by character on the withdrawal page.
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Sources：the payee name field on the withdrawal page, the name on the account verification page, and the name on file in your banking app · Open the withdrawal page and read the payee name, open the verification page and read the name, then open your banking app and read the name on file, comparing all three side by side. · Checked on 2026-10-03
Risk and disclosure
Risk warning: crypto assets are volatile and you can lose the whole amount, and a transfer can still be delayed or fail because of the rail, the bank or a compliance check. This page organises information and helps you check a baseline. It is not investment advice and promises no return.
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