real name check and bank card name mismatch, how to compare
Verified name, bank card holder name, and the payee line on the order page should match, compare all three before you move funds.
The verified name on the exchange must match the bank card holder name word for word, fix the profile before any deposit or withdrawal.
Key points
Read the verified name field
Open the account profile page and read the full name in the verification row, compare it character by character with the ID, including spacing.
Compare the bank holder name
Open the bank app account details and read the holder name row, line it up against the profile name, do not just check the first and last character.
Check the payee line
On the buy or withdrawal page, read the payee name row, compare it with both names above, only confirm when all three match.
Fix the name first
If the verified name and bank card name differ, update the exchange profile first, do not edit the payment note or swap cards at checkout.
Common questions
Can I deposit first if the verified name and bank name differ by one character?
Better not, make both names match before you move funds, otherwise the transfer may be returned, and the return time is whatever the page shows that day.
How do I check the exchange verified name against the bank card holder name?
Put the account profile name and the bank app account details holder name side by side and compare them character by character, including spaces.
Keep reading
Sources：the verified name row on the account profile page and the holder name row in the bank app account details · Open the exchange account profile and read the verified name, then open the bank app account details and read the holder name, compare the two word for word. · Checked on 2026-10-12
Risk and disclosure
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