the payee name on a withdrawal page and the name your bank has on file
Before a withdrawal reaches your bank card, compare the payee field on the withdrawal page with the name your bank app shows, letter by letter.
The payee name on a withdrawal page has to match the name your bank has on file exactly, or the transfer may bounce back.
Key points
Read the payee field on the withdrawal page
Open the withdrawal page and find the payee name or account holder field, then compare it with the name shown in your bank app, letter by letter.
Open the account detail in your bank app
In your bank app, open the account detail page and look at the account holder name, not a nickname or a label you added yourself.
Match the card number and the bank branch
Compare the card number on the withdrawal page with the one in your bank app digit by digit, and check the branch name as well, not just the last four digits.
Use the timing shown on the page today
Any arrival timing or fee shown on the withdrawal page is what counts for that day, so take a screenshot instead of relying on memory.
Common questions
What happens if the payee name differs from my verified name?
The page will usually block the request or the transfer may later be returned, so follow whatever the withdrawal page shows that day.
How do I confirm my bank name and my exchange verified name are the same?
Open your bank app account detail and the exchange verification page side by side, then compare the names character by character, not just the surname.
Keep reading
Sources：the payee name field on the withdrawal page and the account holder name in your bank app · Open the withdrawal page and note the payee name, then open your bank app account detail and compare the two names letter by letter. · Checked on 2026-10-02
Risk and disclosure
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