statement payee vs withdraw page name, check it
Before a withdraw, put the bank statement payee name, the name typed on the withdraw page and the KYC name side by side and compare them letter by letter.
Line up the statement payee name with the withdraw page name letter by letter, and if any single letter differs, hold off and go by what the page shows that day.
Key points
Read the statement payee
Open the bank app transaction detail for that entry and copy the payee or counterparty name field exactly, spaces included.
Compare the withdraw page field
Find the recipient name input on the withdraw page and match it against the statement name one character at a time; extra or missing letters count as a mismatch.
Check the KYC name last
Open the account verification page and confirm the ID name there is the same string as the withdraw page, not a homophone or a short form.
Fix before submitting
If any of the three differs, change it back to the verified name first; what arrives follows what the page shows that day.
Common questions
What if the statement shows a pinyin or shortened name?
Use the full payee name in the bank app detail; pinyin or a short form cannot serve as a match, so ask the bank first.
Can I submit if the withdraw name is one letter off KYC?
No, a single letter can still cause a return, so correct it to match the verified name before submitting.
Keep reading
Sources：recipient name field on the withdraw page and the payee name in the bank app transaction detail · Open the bank app entry, copy the full payee name, then compare it character by character with the withdraw page field, and finally check the verification page once. · Checked on 2026-10-27
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