Risk warning

card holder name and verified name on a buy page

The card holder name and the verified account name are the two fields most often mismatched, so compare them letter by letter before paying.

Short answer

Before paying with a bank card, compare the card holder name with the verified account name letter by letter, and stop if they differ.

card holder name and verified name on a buy page: a key

Key points

  • Read the card holder field

    Open the card details in your banking app or the payment page and note the holder name, including any spaces or spelling variants.

  • Compare with the verified name

    Open the exchange verification page and check the approved name field against the card holder, keeping first and last name in the same order.

  • Stop if one letter differs

    If any character is different, do not submit the payment, and go back to the verification page to see which record is wrong.

  • Check the payee on the buy page

    On the buy order page, confirm the payee name matches the merchant name shown there, as displayed on the day.

Common questions

Can I pay with a family member's bank card?

Check the exchange verification page for whether the card holder must match the account owner, as shown on the day, and do not pay if it does not.

What if the verified name and the card's English spelling differ?

Go back to the verification page and compare the approved field, check whether it is a word order or spacing difference, then fix it before buying.

Sources:The card holder name field on the card payment page and the approved name on the exchange verification page · First copy the holder name from your banking app's card details, then open the exchange verification page and compare the approved name letter by letter. · Checked on 2026-09-30

Risk and disclosure

Risk warning: crypto assets are volatile and you can lose the whole amount, and a transfer can still be delayed or fail because of the rail, the bank or a compliance check. This page organises information and helps you check a baseline. It is not investment advice and promises no return.

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