card buy payee name mismatch, check three places
After a card buy, line up the payee name on the bank statement, the order page and your ID name, character by character.
After a card buy, compare the payee name on the bank statement with the order page and your ID name, and do not pay again if they differ.
Key points
Start on the statement line
Open the bank app transaction detail and read the payee or counterparty name field, copying every letter, bracket and abbreviation, not just the amount.
Compare with the order page
Go back to the exchange order page, find the payee name field in the payment note, and match it position by position; one extra letter or space counts as a mismatch.
Check the payer name once
Compare the payer name shown on the order page with the name on your verified account; a mismatch here is where the channel usually bounces the payment.
Stop if they differ
If any of the three places does not match, do not pay again; keep the order id and statement screenshot and wait for the note shown on the page that day.
Common questions
What if the payee name on my bank statement differs from the order page?
Do not pay again. Keep the order id, the statement screenshot and the order page payee field, then ask through the support entry shown on the page that day.
Does an extra English abbreviation in the payee name count as a mismatch?
Yes. Brackets, spaces and abbreviations each count as one character, so anything not identical to the order page field is treated as a mismatch.
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Sources：The payee or counterparty name field in the bank app transaction detail and the payee name field in the order page payment note · Open the charge in your bank app and copy the full payee name, then find the payee name in the order page payment note and compare the two character by character, finally checking it against your verified account name. · Checked on 2026-10-11
Risk and disclosure
Risk warning: crypto assets are volatile and you can lose the whole amount, and a transfer can still be delayed or fail because of the rail, the bank or a compliance check. This page organises information and helps you check a baseline. It is not investment advice and promises no return.
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